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SHIPPING
Most orders will ship within 10 business days.
All single unit domestic orders will be shipped using UPS or USPS and can take up to 10 days to receive. All domestic orders of two or more products will be shipped using UPS or an alternative carrier and can take up to 10 days to receive.
International Customers: Customs laws require that all applicable Duties and Taxes must be paid for shipments entering your country. By placing an order with NativeVisions.com, you agree to pay the duties and taxes charged by Customs at the time of delivery.
We do require a signature on shipments. We will email you a tracking number after your order is shipped. Please be sure to track your package and make arrangements for someone to accept it upon delivery. This helps avoid lost packages, incorrect deliveries, and further problems.
RETURNS AND REFUNDS
We want you to love your purchases. If for any reason you are not completely satisfied with your purchase, you received the wrong item or you received defective merchandise, send it back. Native Visions Galleries must approve all returns; unsolicited returns will not be accepted.
If you wish to return a product, you must obtain a Return Merchandise Authorization (RMA) number from our shipping department. The RMA number is valid for 30 calendar days from issue date.
Please do not ship any product back until your Return is approved by Native Visions Galleries and you are issued a RMA number.
You will be responsible for shipping the item back. Make sure to write down the tracking number for your reference and to get a proof of pick-up to insure that the package was properly received. NO CREDIT WILL BE ISSUED WITHOUT PROOF OF DELIVERY.
Refunds will be issued in the original form of payment for the price paid for the product(s) or merchandise exchange when returned within 2 weeks of the date the order was received. Merchandise returned more than 2 weeks after the receive date will not be eligible for a return or exchange. Receipts and original packaging must accompany all returns for refunds to be issues. Merchandise must be unused and in perfect condition.
Refunds will be issued for the full amount of the purchase only; we are not able to refund shipping and handling charges.
If you have received defective or damaged merchandise, please notify us within 5 business days of receipt for a refund or replacement. If you do not notify us within 5 days of receipt, credit or replacements cannot be issued.
Please allow 5-7 business days for ONLINE refunds to be processed, and 1-2 billing cycles for the refund credit to appear on your credit card statement.
If you have additional return or exchange questions, please feel free to contact us by sending an email to info@NativeVisions.com
IMPORTANT: Please pack product as carefully as it was when you received it. Please keep your tracking on returns, as you are responsible for packages that are lost in transit.
We care about what you think. Please let us know why you are requesting a return or exchange so we can continue to improve for you.